FAQs
Q: How to Choose the Right Size?
A: To choose your size, refer to the size guide that we offer in each product sheet. We are also at your disposal by email or by phone on Phone: 2138406896
Email: info.baeyond@gmail.com
Q: How Can I Change My Account Information?
A: Modifying your account is very easy: all you need to do is log in, then modify your information. Otherwise, you can directly contact our after-sales service. Our customer representatives will make the changes by phone with you!
Q: I Forgot My Password; What Should I Do?
A: If you forget your password, no problem - we'll be happy to help you RESET IT BY EMAIL. All information contained in your profile is confidential in accordance with our Privacy Policy.
Q: How Can I Pay for My Order?
A: You can pay by credit card (MasterCard, Visa), PayPal, wire transfers, BAEYOND Gift Cards. The collection is not linked to the date of dispatch of your order. It takes place as soon as your payment has been made.
Q: Is Payment by Credit Card Secure?
A: We take your security very seriously and do everything possible to protect your information. All your confidential data, including payment information, are encrypted and transmitted through our SSL (Secure Socket Layer) meets industry criteria. If, after making purchases, you notice unjustified charges on your bank card statement, immediately alert the institution issuing your card and follow the rules and procedures in force for reporting the incident. Please note that we never ask you to confirm your account or credit card information by email. If you receive an email claiming to be from BAEYOND and asking for such information, DO NOT RESPOND and contact us immediately.
Q: When Does the Processing of My Order Start?
A: The processing of your order begins as soon as it has been paid. If you pay by credit card or PayPal, the processing is immediate. If you are paying by check or bank transfer, processing starts as soon as payment is received.
That's it, and we are preparing your order! You receive an email confirming your order and your order changes to "In process" status. Our team makes sure that your items are in stock, then we ship your entire order: an email informs you that it has been sent, your order changes to "Completed" status.
Q: What Are the Delivery Times?
A: All the items on our site are available in stock or delivered within a timeframe indicated directly on the product sheet. The preparation of your order may take a few days, and our representatives do their utmost to ensure that your order is delivered as soon as possible. For ecological and economic reasons, we are waiting for the entire order to send everything. Do not hesitate to contact us by email or phone if you want us to ship the available items.
Q: What Happens If the Items I Want to Order Online Are Out of Stock?
A: It is indicated in the article whether it is pre-orderable ("Estimated time 2-3 months", for example) or if it is out of stock ("Unavailable"). In the latter case, there is normally no restocking planned. However, you can send us an email with the reference so that our team can inform you with more details. In addition, bugs can sometimes occur during the update, the article appearing available when it is no longer. If this is the case, our team will contact you as soon as possible to offer you another solution: an exchange, credit notes, or a refund.
Q: Why Has My Order Been Canceled?
A: Sometimes, an order is canceled. The most common reason for this is a problem with processing payment information. If your order is canceled, you will obviously not be charged.
Q: What Is the Status of My Order?
A: Transited: Our representative at the Shipping Department has just prepared your order, and it will be sent to the appropriate place.
Being processed: The status in the process means that the order has been validated because we have just received payment for it. Then, our shipping agent processes all the orders in the order in which our customers made them. For orders in the United States, UK, and Europe, it will normally take 14 to 21 business days. For other International orders, please allow up to 20-30 days. As soon as our representative proceeds to ship my order, he confides it to the chosen carrier and sends me a confirmation email with a parcel tracking number. Finally, it is the carrier chosen during my order that will ensure delivery as soon as possible.
Completed: Completed status means your order has just been shipped and delivered to you within the next few days.
Pending PayPal: The PayPal pending status means that the payment and validation of your order have failed. This will never succeed and will be quickly canceled. From then on, I would receive a confirmation email inviting you to renew my order. Do not hesitate to contact our customer service if the cancellation email is late in arriving.
Q: Why Can't I Add an Item to My Cart When It Appears in Stock?
A: If I cannot add an item to my cart when it appears in stock, it, unfortunately, means that it is no longer in stock. We are working to adjust our stock on the website as often and as often, but this regular and exact update is still difficult to obtain. Therefore, we must rely on the success or failure of the addition to the cart to know the actual availability of an item.
Q: How Do I Return an Item If It Does Not Suit Me?
A: Fill out the form on the back of the delivery slip in your package, indicating the item (s) you wish to return to us.
Q: In Which Cases Can My Article Be Taken Back?
A: Only items in perfect resale condition can be taken back. They must not have been worn or washed and must have their cardboard label and their original packaging. In the event of a non-compliant return, the reshipment or the pressing costs will be at your expense.
Q: Why Do I Have to Pay the Return Shipping Costs If I Return an Item?
A: We are doing our best to satisfy our customers. However, we do not yet have preferential rates with carriers to cover all shipping costs. As a result, we do not cover return costs, except in the following cases: product defect or shipping error.
Q: How and When Will I Receive My Refund?
A: Your refund will be processed within 8 to 14 working days after receipt of your package. Your refund will be made by the same payment method as the one chosen to pay for your order (refund by credit in the event of payment by credit card, etc.). For repayments by credit or wire transfer, the repayment times may also depend on your bank.
Q: When Can I Contact the After-Sales Service?
A: Our customer representatives are there to answer all your questions. To reach them, you can call them on Phone: 2138406896
Email: info.baeyond@gmail.com